Overview
Supply Chain Logistics Management presents logistics in the context of integration within a firm’s supply chain and operations. The framework of supply chain management is presented initially, creating a foundation for in-depth study of the five logistics operational components in Part Two.
Challenges and strategies related to design and operational integration of logistics within a global supply chain are discussed in Part Three.
Part Four focuses on administrative challenges related to cross-organizational collaboration and performance management and concludes with the challenges of managing risk and achieving sustainability. An essential feature of the overall presentation is the integration of topical materials and examples into the supply chain logistics value creation process.
Text materials are supported by study and challenge questions as well as contemporary cases. The overall presentation integrates the discussion of information technology throughout the text. Illustrations and examples highlight how firms deal with operational challenges and use logistics performance to gain competitive advantage.
Table of Contents
I. LOGISTICS IN SUPPLY CHAIN MANAGEMENT
2lst-Century Supply Chains - The Supply Chain Revolution - Generalized Supply Chain Model - Integrated Management - Collaboration - Enterprise Extension Integrated Service Providers Responsiveness Anticipatory-Based Business Model Response-Based Business Model Postponement Barriers and the Future - Financial Sophistication - Cash-to-Cash Conversion - Dwell Time Minimization - Cash Spin - Globalization - Issues in Supply Chain Management - Implementation Challenges - Limited Success - Social Challenges – Summary Lean Logistics - The Logistics of Business Is Big and Important - The Logistical Value Proposition - Service Benefits - Cost Minimization - Logistics Value Generation - The Work of Logistics - Order Processing - Inventory - Transportation - Warehousing, Materials Handling, and Packaging - Facility Network - Logistical Operations - Inventory Flow - Information Flow - Logistical Operating Arrangements - Echelon - Direct - Flexible - Emergency Flexible Structure - Routine Flexible Structure - - Logistical Synchronization - Performance Cycle Structure - Performance Cycle Uncertainty – Summary Customer Accommodation - Customer-Focused Marketing - Transactional versus Relationship Marketing - Supply Chain Service Outputs - Customer Service - Availability - Operational Performance - Service Reliability - The Perfect Order - Basic Service Platforms - Customer Satisfaction - Customer Expectations - Perceived Service Quality and Customer Satisfaction - A Model of Customer Satisfaction increasing Customer Expectations - Limitations of Customer Satisfaction - Customer Success - Achieving Customer Success - Value-Added Services - Developing Customer Success: An Example – Summary Market Distribution Strategy - Market Distribution in the Supply Chain - Marketing Functions - Specialization - Assortment - Channel Separation - Market Distribution Strategy Development - Distribution Structure - Market Distribution Channel Design Process - Channel Relationships - E-Commerce Impacts on Market Distribution - The Emergence of E-Tailing - New Channel Alternatives - - Increased Channel Complexity - Pricing and Logistics - Pricing Fundamentals - Pricing Issues - Menu Pricing – Summary Procurement and Manufacturing Strategies - The Quality Imperative - Dimensions of Product Quality - Total Quality Management - Quality Standards - Procurement - Procurement Perspectives - Procurement Strategies - Purchase Requirement Segmentation - E-Commerce and Procurement - Manufacturing - Manufacturing Perspectives - Manufacturing Strategy - Logistical Interfaces - Just-in-Time - Requirements Planning - Design for Logistics - Summary - Operational Integration - Why Integration Creates Value - Systems Concept and Analysis - Logistical Integration Objectives - Responsiveness - Variance Reduction - Inventory Reduction - Shipment Consolidation - Quality - Life Cycle Support - Enterprise Integration - Internal Integration Barriers - The Great Divide - How Much Integration Is Enough? - Domestic Supply Chain Integration - Supply Chain Competitiveness - Risk, Power, and Leadership - Supply Chain Integration Framework - Integration and Logistical Competency - Global Supply Chain Integration - Logistics in a Global Economy - Stages of International Development - Managing the Global Supply Chain - Summary
II. OPERATION
Inventory Management and Strategy - Inventory Functionality and Principles - Inventory Types and Characteristics - Inventory Functionality - Inventory-Related Definitions - Inventory Carrying Cost - Capital Cost - Taxes - Insurance - Obsolescence - Storage - Planning Inventory - Determining When to Order - Determining How Much to Order - Managing Uncertainty - Demand Uncertainty - Performance Cycle Uncertainty - Determining Safety Stock with Uncertainty - Dependent Demand Replenishment - Inventory Management Policies - Inventory Control - Reactive Methods - Planning Methods - Collaborative Inventory Planning - Adaptive Logic - Inventory Management Practices – Product Market Classification - Segment Strategy Definition - Operationalize Policies and Parameters - Summary - Transportation Infrastructure and Regulation - Transportation Functionality, Principles, and Participants - Transport Functionality - Transport Principles - Transport Participants - Transportation Regulation - Types of Regulation - History of Regulation - Transportation Structure - Rail - Motor - Water - Pipeline - Air - Modal Classification - Transportation Service - Traditional Carriers - Package Service - Intermodal Transportation - Nonoperating Intermediaries - Summary - Transportation Management - Transport Economics and Pricing - Economic Drivers - Cost Structure - Carrier Pricing Strategies - Rates and Rating - Traffic Department Administration - Operations Management - Freight Consolidation - Rate Negotiation - Freight Control - Auditing and Claim Administration - Logistical integration - Documentation - Bill of Lading - Summary - Warehousing - Warehouse Strategy and Functionality - Strategic Warehousing - Warehouse Functionality - Warehouse Operations - Handling - Storage - Warehouse Ownership Classification - Private - Public - Contract - Deployment Strategy - Warehouse Planning - Site Selection - Design - Product-Mix Analysis - Future Expansion - Materials Handling Considerations - Layout - Sizing - Initiating Warehouse Operations - Stocking - Training - Warehouse Management Systems - Security - Delivery - Safety and Maintenance - Summary - Packaging and Materials Handling - Packaging Perspectives - Packaging for Materials Handling Efficiency - Packaging Materials - Materials Handling - Basic Handling Considerations - Mechanized Systems - Semiautomated Systems - Automated Systems - Information-directed Systems - Special Handling Considerations - Summary - Problem Set – Operations
III. NETWORK DESIGN
Network Integration - Enterprise Facility Network - Spectrum of Location Decisions - Local Presence: An Obsolete Paradigm - Warehouse Requirements - Procurement Drivers - Manufacturing Drivers - Market Distribution Drivers - Warehouse Justification - Total Cost Integration - Transportation Economics - Inventory Economics - Total Cost Network - Formulating Logistical Strategy - Cost Minimization - Threshold Service - Service Sensitivity Analysis - finalizing Strategy - Summary - Design Process and Techniques - Planning Methodology - Phase I: Problem Definition and Planning - Feasibility Assessment - Project Planning - Phase - : Data Collection and Analysis - Assumptions and Data Collection Analysis Phase : Recommendations and implementation - Develop Recommendations - implementation - Decision Analysis Methods and Techniques - Freight Lane Analysis - Inventory Analysis - Location Decisions - Inventory Decisions - Transportation Decisions – Summary
IV. ADMINISTRATION
Organization and Relationship Management - Logistical Organization Development - Stages of Functional Aggregation - Stage 1 Organization – Stage 2 Organization - Stage 3 Organization - Stage : A Shift in Emphasis from Function to Process - Stage : Virtuality and Organization Transparency - Issues and Challenges - Concepts Having Logistical Significance - Careers and Loyalty - Relationship Management - Developing Collaborative Relationships - Developing Trust - Summary - Performance and Financial Assessment - Measurement System Objectives - Logistics Performance Assessment - Functional Perspectives - Measuring Customer Accommodation - Supply Chain Comprehensive Metrics - Benchmarking - Financial Assessment - Financial Budgeting – Cost Revenue Analysis - Strategic Profit Model - Summary - Dimensions of Change - Looking Toward the Next Decade - Ten Megatrends - Customer Service to Relationship Management - Adversarial to Collaborative Relationships - Forecast to End cast - Experience to Transition Strategy - Absolute to Relative Value - Functional to Process Integration - Vertical to Virtual Integration - Information Hoarding to Information Sharing - Training to Knowledge-Based Learning - Managerial Accounting to Value-Based Management - Associated Risks
Review from Venkadesh Narayanan, Principal Consultant, Fhyzics
